HI-PRO questions & answers

Accesses and controls the work of hearing devices
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Question by Guest
119 views
July 1, 2020
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Answer by Ashish Bajaj

To get a signal in the "HI-PRO" program for Windows, you typically use the Enter or Return key on your keyboard. However, it is recommended to refer to the program's user manual or documentation for specific instructions.

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Question by David Zieber
213 views
July 1, 2020

I lost my installation CD for HiPro2 (serial no. 447157 ref#8-04-14800).


Now, I need to am install that HiPro 2 onto a new Windows 10 computer.

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Answer by Akash Shah

Yes, you can install HiPro2 onto a new Windows 10 computer even if you have lost the installation CD. You may need to find an alternative method such as downloading the software from the official website or contacting the manufacturer for support.

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Question by Guest
350 views
March 10, 2018

Can someone help me please? I have problems with the connexion with my hi-pro 2 and my pc (Dell)

  • The hi-pro works on other computers
  • the hi-pro integrated in my aurical works
  • after an update of the software the hi-pro works for a while, but after retesting it, it blocks again. I have to move around with my hi -pro so I have to disconnect it almost each day. It doesn't change when I plug it before or after starting the computer. I tested it on several USB adapters. After reinstalling the software it worked in the morning (powerlight was on) and without any changes of the computer (didn't move or didn't do any updates) it didn't work anymore after replugging it by noon (no lights).
  • before the problems started I could plug it in and out whenever I wanted and it still worked.

Does anyone have a solution without reinstalling the software each day?
Thank you!

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Answer by Sean Hill

The only thing I can suggest is to re-download the installation guide provided by the manufacturers on their official website to see if it's possible that you've skipped a configuration step.


Access the following website to obtain additional information. As a side note, when you install
the HI-Pro application and the PC is equipped with Windows 7+ (Windows 8, Windows 10), make sure to install it as Administrator. To do so, right click the installation setup and choose Run as Administrator. This procedure is to make sure that all the files are installed properly in their place.

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Question by Tiffany
925 views
July 29, 2016

I was wondering if I order a new Hi-Pro box for my practice, would it be compatible with Microsoft Windows 10?

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Answer by Alex Urbach

No, the software won't be compatible with Windows 10. According to the information presented in the brochure, these are the system requirements and compatibility mode:

Click to viewenter image description here

You can obtain additional info on the following page: http://www.otometrics.com/solutions/hearing-aid-programming-hi-pro-2#support

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